Shipping and Returns

Shipping policy:

Packages are generally dispatched within 24 hours after receipt of payment and are shipped via courier with tracking and will need a signature upon arrival. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the overall price of the order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized and your items will be well protected against damage in transit.

Returns policy:

All products returned must be in as new condition in the original packaging as you received them - and must be returned to us within 7 days of receipt. To enable us to process your return efficiently please contact us. Please write a note telling us what you would like us to do (exchange/credit note/refund). While we ask you to cover the postage of the item back to us we shall reciprocate by sending your replacement/s back post free unless it is a mistake on our part. Any Goods returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights.

Credit and debit cards are refunded electronically to your Credit/Debit card account. Paypal is refunded to you Paypal account. All other refunds are made by cheque or cash.

These terms only apply to mailorder transactions, in store policy may vary. Ordering Information Ordering from the website you agree to the listed terms and conditions. How to Order Orders may be placed through the website, via telephone (01173079096), or via post. Please do not e-mail your card details to Crucialbmxshop.com. We are open 9.00 - 5.30 Monday - Saturday. CLOSED Sunday. If you give us a call we can take your order, describe any goods (sizing, colours etc) and try to help you get the right thing first time.

Card Security:

The utmost care and consideration is taken to ensure that your card details are always secure. This is achieved by encrypting your card number at the time when you place your order using the best SSL encryption. It is imperative that you type in the cardholders name as it is shown on the card, and address exactly as it appears on the statement.

You can pay by:

• Credit/Debit cards: Visa, Master Card, Maestro/Switch, Solo, Electron or Delta.

• Paypal.

• Cash in-store

• Your credit card statement will show your transaction as CRUCIALBMXLTD.

Wheelbuilds:

Please allow 7 working days for custom wheelbuilds, although normally is is a lot less (2-3 days). As it depends upon the amount of work our wheel-builder has. We will contact you accordingly about custom wheel-builds.

Out of Stocks:

If the item you have chosen is unavailable you shall be contacted via your e-mail address and telephone. Please always enter a daytime contact number or mobile so we can call you if we need to.

Pricing Policy:

All products on CrucialBmxShop.com/CrucialBmx.com are priced in GB Pounds sterling and include UK VAT at the prevailing rate.