Information

Information
Information

Welcome to CrucialBMX Shop. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crucial's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website!

The term 'Crucial' or 'CrucialBMX' or 'us' or 'we' refers to the owner of the website whose registered office is: Unit 1 Sheene Court, Sheene Road, Bedminster, Bristol, BS34EG, England.

Our company registration number is 6372877 in Bristol, England. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address. We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, not shared with other organisations for commercial purposes.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Shipping Rates

We offer several different shipping options to suit all customers, please see below for a full breakdown before ordering. All orders placed by 2pm will be shipped the same day, any orders placed after the 2pm cut off will be shipping the following day.   Delivery options are subject to availability and some larger items may be unavailable for standard shipping or carry additional delivery fees.  You can see a full shipping quote during the checkout process.  Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the overall price of the order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. Boxes are amply sized, and your items will be well protected against damage in transit. 

 

Orders Under £100

Standard Delivery - £3.99: We typically use a Royal Mail First Class tracked service, but sometimes larger items are despatched via Courier.  Both shipping methods aim to be delivered next day but can take up to a week in unusual instances.  These services do not typically provide a time slot or detailed tracking. 

DPD Next Working Day Guaranteed - £6.99: The item/s will ship with DPD on a guaranteed next working day delivery.  You will receive full tracking via email and SMS message, including a 1-hour time slot, and alternative delivery options. 

 

Orders over £100

Free Standard Delivery on all orders over £100 - FREE: We offer free standard delivery on all orders over £100.  We typically use a Royal Mail First Class tracked service, but sometimes larger items are despatched via Courier.  Both shipping methods aim to be delivered next day but can take up to a week in unusual instances.  These services do not typically provide a time slot or detailed tracking. 

Discounted DPD Next Working Day Guaranteed On all orders over £100 - £3.99: We offer a discounted next day service on all orders over £100!  The item/s will ship with DPD on a guaranteed next working day delivery.  You will receive full tracking via email and SMS message, including a 1-hour time slot, and alternative delivery options. 

 

All Orders

DPD Saturday Delivery - £15: The item/s will ship with DPD on a guaranteed Saturday delivery.  You will receive full tracking via email and SMS message, including a 1 hour time slot, and alternative delivery options.  All Saturday delivery orders will be despatched on the next Friday after the order is placed.  Orders must be placed by 2pm Friday for Saturday delivery.

 

International Shipping Rates

Please see below for a full list of our international shipping rates. All of these can be processed through our website.  We ship to all of Europe through our website, but if you don’t see your country here, don't worry, just drop us an email and we can sort out shipping manually!

 

DPD International £23

  • Belgium
  • France
  • Germany
  • Ireland
  • Isle of Man
  • Luxembourg
  • Netherlands
  • Netherlands Antilles

DPD International £26

  • Austria
  • Switzerland
  • Denmark

DPD International £30

  • Czech Republic
  • Italy
  • Slovakia
  • Spain

DPD International £45

  • Croatia
  • Estonia
  • Finland
  • Hungary
  • Poland
  • Portugal
  • Slovenia
  • Sweden

DPD International £52

  • Bosnia and Herzegovina
  • Bulgaria
  • Greece
  • Iceland
  • Latvia
  • Lithuania
  • Norway
  • Romania
  • Serbia

 Returns

Please send all returns to the address stated below, please enclose a note with a copy of your order number, name, address, and refund/exchange request.  We will process your return as soon as possible – normally within 2-3 working days.  All returned items must be in a new, unused and unfitted condition, with all tags and packaging included. All returns are checked by Crucial BMX before a refund is issued. We will not accept returned goods that are not in a resalable condition. 

We would advise you to at least obtain a proof of posting when returning goods, as loss or damage during return shipping is the responsibility of the customer.  Any Goods returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights.

Credit and debit cards are refunded electronically to your Credit/Debit card account. Paypal is refunded to you Paypal account.  These terms only apply to mail order transactions, in store policy may vary.

Our postal address for returned goods is:

Crucial BMX

Unit 1, Sheene Court Industrial Estate

Sheene Road

Bristol

BS3 4EG

Refunds

If you are unhappy with your products in any way and wish to obtain a refund you must return them within 7 days of receipt at the cost to the customer. The returned products must be unused and in all original packaging. Items returned for refund outside of the 7-day window will be subject to a 10% restocking free.  Refunds are made at our discretion and can therefore be refused if we feel the reason for the returned item is not satisfactory.  All refunds will be issued minus any shipping fees and transaction costs incurred by Crucial BMX, this includes shipping costs and transaction fees (i.e. PayPal fees.) Refunds are made to your credit card or paypal account the same day but can take up to three days to reach your account.

 

Exchanges

If you wish to exchange your items you may do so within 14 days of receipt. The customer must pay the postage costs to return the item and we will reciprocate by sending the exchanged item to you free of charge on receipt of the goods. The returned products must be unused and in all original packaging.

 

Incorrect Items

We aim to despatch all our orders quickly and correctly, but sometimes mistakes do happen.  If you believe you have received an incorrect item please contact us immediately, we must be notified within 3 working days.  We will then ask you to return the item to us, we will refund you the return shipping costs up to the value of £10 and despatch the correct item as soon ad we receive your return.  Please remember to keep a copy of your shipping receipt, as you will need to email us this to claim your postage back. 

 

You can pay by:

Credit/Debit cards: Visa, Master Card, Maestro/Switch, Solo, Electron or Delta.

Paypal.

Cash in-store.

Your credit card statement will show your transaction as CRUCIALBMXLTD.

Out of Stock Items:

If the item you have chosen is unavailable you will be contacted via the e-mail address on your order and/or telephone number to offer an alternative. Please always enter a daytime contact number or mobile number so we can call you if we need to.

Pricing Policy:

All products on CrucialBmxShop.com/CrucialBmx.com are priced in GB Pounds sterling and include UK VAT at the prevailing rate.

Ordering

Ordering from the website you agree to the listed terms and conditions.

Orders may be placed through the website or via telephone (0117 3079096). Please do not e-mail your card details to Crucialbmxshop.com.

If you prefer to order over the phone give us a call on 0117 3079096.We will be happy to take your order, describe any goods (sizing, colours etc) and try to help you get the right item first time.

The utmost care and consideration is taken to ensure that your card details are always secure. This is achieved by encrypting your card number at the time when you place your order using the best SSL encryption. It is imperative that you type in the cardholders name as it is shown on the card, and address exactly as it appears on the statement.

Please allow a 5 to 10 working days for custom wheelbuilds, although normally it is a lot less (2-3 days). The timescale depends upon the amount of work our wheel-builder has. We will contact you accordingly about custom wheel-builds.